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    Warranty & Repair
 

 

  All Products shipped from Areca are basically warranted a period of 3 years (36months), unless otherwise stated case by case. Areca Warranty covers main board, PCI card, backplate, Subsystem Raid case, RAM on PCI card and accessories, all products warranty base on the dates shipping out from Areca.
     
  All warranty base on In the event of a defect in materials or workmanship, Areca will replace the product with a whole new substitution or repair the product with new or rebuilt parts within one year from the date of original invoice issued by Areca
   
  DOA ( Dead On Arrival ) under 30 days of full warranty, and will be base on (Cross-Shipment) for exchange.
   
  3 years of limited warranty: 3 years of no charge on workmanship and with first year defect parts will be replace, second & third years all defect parts will be charge. In the event of a defect in materials or workmanship, Areca will replace the product with a whole new substitution or repair the product with new or rebuilt parts within one year from the date of original invoice issued by Areca.
   
  Products with the destroyed, detached, and/or unrecognizable product warranty label are considered as NO warranty. For your own right, please DO NOT detaches the original product warranty label.
   
  Customer to contact Areca Sales for telling cause of defect, and fill out a RMA Form, this must be completed before Areca issue Return Material Authorization number (RMA#). For all Defect products return to Areca without RMA#, the defect products will be on-hold till RMA Form has completed.
   
  Areca reserves the right to justify the product damages or failures caused from misuse, mishandling, abuse, neglect misapplication, accident, alteration, faulty installation, modification by user, failure of working in associated with other non-verified products, Acts of God.
   
  The foresaid warranty does only cover failure due to defects in materials or workmanship which occur during normal use. It does not cover damages or failures caused from misuse, mishandling, abuse, neglect misapplication, accident, alteration, faulty installation, modification by user, failure of working in associated with other non-verified products, Acts of God. This product warranty is extended only to the original purchaser and is not transferable.
   
  Apply for RMA
   
  Customer must fill out a RMA Form and fax or email to Areca, Areca will issue RMA # within same day.
     
  Customer will be received RMA# by FAX or email, when RMA # has issue by Areca. When returning a product to Areca, the product package must be well packed under a good protection condition with RMA # on the package. Otherwise the package will be return back without go through repair process. The product package must be enclosed with at least on sheet of finalized RMA Form with RMA#. If there is more than one piece of similar product included, each with a note specifies the cause of defect is required. All documents for transportation must appear "Return merchandise for warranty claim". This is to avoid unnecessary taxes.
   
  Under warranty if it is determined the product can not be repaired and not cause by human error, product will go through warranty replacement procedure.
   
  All RMA services are target to ARECA product and has ARECA label on the product.
   
  Full System warranty & repair
   
  3 years of limited warranty.
   
  Products with the destroyed, detached, and/or unrecognizable product warranty label are considered as NO warranty.
   
  Areca provide its most comprehensive technical support & repair, but are not liable for any damage to or loss of any programs, data, or other information stored on any media. Customers are advised to backup data before send for repair.
   
  When returning a product to Areca, the product package must be well packed under a good protection condition with original package and DO NOT included any items not belong to original system. Areca will not responsible to any items damages or lost come with Areca product sent for repair. Any Areca repair unit not package with original package and cause the damage during shipping, and this cause not repairable, Areca reject and return to customer with void warranty. Customer will be responsible for all the cost with has generate by return items. All documents for transportation must appear "Return merchandise for warranty claim". This is to avoid unnecessary taxes.
   
  DOA (Dead On Arrival)
   
  DOA ( Dead On Arrival ) is under 30 days from the date Areca product ship out.
   
  DOA ( Dead On Arrival ) replacement will be base on (Cross-Shipment) for exchange, return product must be in full package.
   
  Customer must sent the DOA product in full package with all accessories back within 10 days, Otherwise there 15% of services charge for DOA product return with or without all accessories in the package after 10 days.
   
  Return Repair
   
  When returning a product to Areca, the product package must be well packed under a good protection condition, DO NOT sent any accessories (Ex: User manual, CD…etc.) along with the return repair unit. Unless Areca request accessories item needs to be return along with repair unit. Otherwise Areca will not be responsible for any lots accessories. All documents for transportation must appear "Return merchandise for warranty claim". This is to avoid unnecessary taxes.
   
  RMA Repair Lead Time
     
  The DOA (Dead On Arrival ) return will be repair within 3 days from the time received.
   
  RMA return will be repair within 2 weeks from the time received.
   
  Warranty Expired
   
  There will be services charge for product over warranty, 90 days maintenance and service warranty (started from the date of invoice and/or receipt) is offered to maintain repair products.
   
  Areca will notify customers with quotation for warranty expired on return repair. Return repair will not be repair until customers agree the cost of repair.
   
  Areca will notify customers for warranty expired on return repair can not be repair and will be no service charge.
   
  The product defect and out of 3 years warranty will not be repair by Areca due to product EOL or parts is no longer available to purchase.
   
   
 
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